Refund Policy

Last updated: 2026-09-14 · Effective: 2026-09-10

This Refund Policy describes when and how refunds are issued for paid purchases of RealExploit (the "Service"), operated by KeyStone Labs. All payments are processed by Creem (Armitage Labs OÜ), acting as Merchant of Record, in accordance with Creem's Buyer Terms.

1. Payments

Payments are processed by Creem as Merchant of Record. The commercial catalogue starts with 7-Day Pass at USD 4.99 once and Analyst at USD 24.99 per month. Refund eligibility and the request process are described below.

2. Paid Plans — 14-Day Money-Back Guarantee

For your first purchase of a paid plan (7-Day Pass, Analyst, Pro, Team, or Enterprise), you may request a full refund within 14 calendar days of your initial payment if you are not satisfied with the Service.

To request a refund:

  1. Email support@realexploit.io from the email address on the account.
  2. Include your order or subscription identifier (visible on your Creem invoice or in your dashboard).
  3. Optionally, share the reason — we use the feedback to improve the Service, but it is not required to receive the refund.

Approved refunds return through Creem to the original payment method. Timing depends on the payment provider and card issuer. Currency conversion fees charged by your bank or card issuer are not refundable.

The 14-day guarantee is offered once per customer and applies only to the first paid purchase on the account. Buying again after a refund does not reset the eligibility window.

3. Refunds After the 14-Day Window

After 14 days, refunds are issued at the sole discretion of KeyStone Labs. We typically grant prorated refunds only for:

Refunds are not generally issued for change of mind, lack of usage, or organizational changes (e.g., role transitions, budget cuts) outside the 14-day window. Statutory consumer-law rights in your jurisdiction (where applicable) are unaffected by this policy.

4. Plan Changes

Contact support@realexploit.io to change an existing plan. We will confirm the effective date and any charge or credit before applying the change. Comparing plans or opening a pending checkout does not change an existing subscription.

5. Cancellation

7-Day Pass expires automatically after 7 days. It has no renewal to cancel.

You may cancel your subscription at any time from Billing → Cancel renewal or Manage subscription in the web console (or by emailing support@realexploit.io). Cancellation takes effect at the end of the current billing period; the Service remains active until that date. We do not prorate refunds for the unused remainder of the current period outside the 14-day window described in Section 2.

6. Account Deletion

Deleting your account (via DELETE /v1/me or the dashboard "Delete account" action) triggers anonymization of your personal data per our Privacy Policy. Account deletion first stops renewal of a Creem subscription. If cancellation cannot be confirmed, deletion remains pending and the account is preserved for retry. Existing payments remain subject to this refund policy. A payment made through a stale checkout link after account deletion is canceled and submitted for refund; it cannot restore the deleted account.

7. Disputes and Chargebacks

If you believe a charge is incorrect or you are entitled to a refund under this policy, please contact support@realexploit.io before initiating a chargeback with your bank or card issuer. We can almost always resolve billing issues directly, faster than a chargeback dispute. Chargebacks initiated without prior contact may result in immediate account suspension or termination, and we reserve the right to recover associated chargeback fees.

8. Special Circumstances

This policy operates alongside Creem’s Buyer Terms and does not limit any mandatory consumer-protection rights under applicable law.

9. Contact

Refund and billing inquiries: support@realexploit.io. Please include your order or subscription identifier in your message.